Menu
Reply
Highlighted
  • 3
  • 0
  • 0
Tuning in
132 Views
Message 1 of 6
Flag for a moderator

Oomp SIM card not arrived yet

Hi all

I took out an oomp home package on 23rd October, to include a sim.  The sim hasn’t arrived yet, does anyone know how long this should take as I’d like to port my old number over ASAP?  Thanks

Tags (2)
0 Kudos
Reply
Highlighted
  • 1.01K
  • 46
  • 137
Well-informed
125 Views
Message 2 of 6
Flag for a moderator

Re: Oomp SIM card not arrived yet

Few days later should be but dont sweat when the day comes you leave they are so lax they dont cut it off. So it'll be worth the wait 😉
0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Tuning in
57 Views
Message 3 of 6
Flag for a moderator

Re: Oomp SIM card not arrived yet

So, tried text messaging them...no reply.  Tried to phone...Covid is an excuse.  Surely people are working, even if at home...soon quick enough to encourage me to set up account!  
A family member set their account up a couple of days ago and the sim is due to arrive in the next few days.   How can I get hold of anyone!

0 Kudos
Reply
Highlighted
  • 3.53K
  • 208
  • 272
Forum Team
Forum Team
20 Views
Message 4 of 6
Flag for a moderator

Re: Oomp SIM card not arrived yet

Hi Carmen-eye,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're having some delays in receiving your SIM card.

 

Have you received it since your post last week?

 

Let me know if you still need help.

 

Alex_Rm

 

 

 

0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Tuning in
16 Views
Message 5 of 6
Flag for a moderator

Re: Oomp SIM card not arrived yet

Hi Alex_Rm

Thanks for reply.
I had to pretend to be a new customer to speak to someone as no one was replying to messages and, there were long phone questions, though you had no idea where you are in it!  It turns out the mobile account was never set up by the media side of Virgin.  
It’s now done and the sim arrived yesterday, but needless to say, had I not chased it, it wouldn’t have come, but I’d still been paying for it.  Nor could anyone explain why it had happened.  I had to set the account up on the phone as I have some fairly unique circumstances, so it should have been plain sailing.  Fingers crossed I have no further problems!

0 Kudos
Reply
Highlighted
  • 3.53K
  • 208
  • 272
Forum Team
Forum Team
14 Views
Message 6 of 6
Flag for a moderator

Re: Oomp SIM card not arrived yet

Very sorry for the mix-up with this Carmen-eye,

 

But I'm glad to hear you were able to get things sorted.

 

Alex_Rm

0 Kudos
Reply