Virgin Media Community

[Panander]

Hello. Normally I have a good signal on Virgin. My wife and I both use Moto G9 phones and the norm is usually 4G+. 

It has been no better than H+ for a couple of days now.  Phones rebooted a number of times with no improvement. Anyone know why this should be?

Thanks

Mick

[Tazz]

Check they have not moved you from EE to Vodafone... They did that too me terrible now.

[Travis_M]

Hi @Panander

Thanks for posting on our community forum!

How is your service today? Have you managed to see any improvement?

Regards

[Panander]

Could get 4G at home at times only if on an upper floor of the house. Flicking between H and H+ on the ground. Very low signal strength. Prior to this it was 4G - 4G+ everywhere with a strong signal

 At present near Newark and it is 4G with a low signal strength  where last week it was a solid 4G+ and a decent signal.

A definite degraded service - not impressed

[Travis_M]

Hi @Panander

Thanks for the reply.

Do you experience weak single when you're outside your house? Is this mainly only inside your property you experience the weakened signal?

Regards

[Panander]

It is weak both inside and out. This page took over a minute to load - outside, weak signal H+

[Travis_M]

Hi @Panander

I'm going to drop you a private message to collect some more info, please keep an eye on your inbox.

Regards

[Panander]

Replied Travis and thanks