Hi, I’m trying to access my mobile account for either online or via the app and neither works. The e-mail the account has been set up under and I’ve been contacted on by Virgin isn’t being recognised as an account!? What should I do?
Thanks for your post and welcome to our community.
Very sorry you're having trouble accessing your online account and the app, this is't good.
We can certainly help with this and see what's going on, but to do this I'll need to pop you a message and confirm some details.
I'll message you now and we'll get the ball rolling.