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Dctyasuo
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OnePlus 8t/8 not receiving 5g

I have both a OnePlus 8t and 8 that are not receiving 5g signal even though the coverage shows full coverage indoor and outdoor.

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enlli
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Message 2 of 8
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Re: OnePlus 8t/8 not receiving 5g

Are you on a 5G contract

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Dctyasuo
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Re: OnePlus 8t/8 not receiving 5g

Yes
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John_GS
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Re: OnePlus 8t/8 not receiving 5g

Good morning Dctyasuo,

Thanks for posting and welcome to the community. Sorry to hear of the signal issues. Please see here - that link should help.

Best,

John_GS
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Dctyasuo
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Re: OnePlus 8t/8 not receiving 5g

Hi ive already looked at this and it has not helped.
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John_GS
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Re: OnePlus 8t/8 not receiving 5g

Hi, thanks for coming back to us.

I am sorry it's not worked. Please try this help link which should sort this out

Kind regards,

John_GS
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Dctyasuo
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Re: OnePlus 8t/8 not receiving 5g

Done this aswell

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John_GS
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Re: OnePlus 8t/8 not receiving 5g

Thanks for coming back to me. 

I've just seen this - https://forums.oneplus.com/threads/8-pro-5g-connectivity-does-not-work-on-virgin-mobile-uk.1494439/ - seems to suggest that phone won't work on 5G I'm afraid.

Best,

John_GS
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