Virgin Media Community

[beardofodin]

Hi I’ve recently switched from O2 to virgin mobile.

i have a brand new iPhone se into which I have put my new virgin sim.

I used a PAC code so that I could keep my old number from O2

but, when I phone or text an iPhone my virgin number is displayed NOT my old number that I wished to keep.

non iPhones receive my old number

im very confused

pkease help

thanks

darren symonds

[DJ_Shadow1966]

Hello

The reason this happens is that your apple ID has the temporary number registered, so to resolve this sign out of your Apple ID, turn phone off and then back on, login back to your Apple Id, this should resolve the problem.

Regards Mike

[Sharpy38]

I have the same problem and just attempted the suggested solution and it hasn't worked. My Apple ID is still showing my new and old device with the new device tagged with a new number but only for iMessage and Facetime?? Tried to every way to speak/text virgin but they seem closed other than for new deals.

[enlli]

Seem a standard iPhone problem going on their support forums

This may help

https://discussions.apple.com/thread/7589142