Menu
Reply
Inferno
  • 121
  • 8
  • 22
Up to speed
185 Views
Message 1 of 2
Flag for a moderator

On hold for 28hrs on Live Chat, then Virgin closed the chat!

So I've just been waiting for 28hrs for someone to answer my chat, then they (as usual) cut it off!

2020-08-11_11-59-46.png

 

Now I'm at the back of the queue again!  YAY

Back to the start.png

0 Kudos
Reply
Inferno
  • 121
  • 8
  • 22
Up to speed
149 Views
Message 2 of 2
Flag for a moderator

Re: On hold for 28hrs on Live Chat, then Virgin closed the chat!

Waited 31 hours on hold before I got a response this afternoon.

I think I may have got somewhere, but the agent told me that there will be no notification of the outcome of what we put in place, and that I should go back on to Live Chat to check the progress in a week.
So that'll be another few days leaving the browser open then, while queuing.

Also apparently it takes 30 working days for a transcript to be sent?!! What!

Everything about Virgin Mobile is just SO hilariously bad. Literally everything is a total nightmare.

0 Kudos
Reply