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On Oomph. Cant access virgin mobile

Might as well copy and paste seems as this looks like a regular thing...

I see that other people have had the exact same problem as I am having

I have just taken the ultimate oomph package out. I have no issue logging onto my virgin media account, but when I try to log into virgin mobile it does not recognise my account details, and tells me that my email address is not recognised. It wouldn't be, Ive never registered.

I am then prompted to register, so I go through to that page and I am asked to enter my mobile number which then prompts a security question - the security question is blank. I have tried to enter my password for Virgin Media into the answer section, but it is not that - nothing works and i can't get in.

I then called the Virgin Media team to speak to someone, but after three sessions of 30 minutes plus on hold I was cut off each time.

I then used the text service who asked me to go through security, and I couldn't get through that because I have not set up a Virgin Mobile account yet and they tell me to use the password I set the account up with, but I have never set up an account.

Can someone please help me

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Re: On Oomph. Cant access virgin mobile

Hi Bugbugbugbug,

 

Thanks for posting and welcome to our community 🙂

 

Sorry for the late reply, have you been able to get this sorted since posting?

 

I'm not able to locate any account details for you, so let me know if you still need help and I'll pop you over a private message.

 

Alex_Rm

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Re: On Oomph. Cant access virgin mobile

Spoiler
 

Hi Alex. Yes please - not sorted as of yet

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Re: On Oomph. Cant access virgin mobile

Not sorted as of yet. That would be great.

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