Old number not transferred

[PKWade]

Hi,

I purchased a new SIM with virgin media over a month ago and entered the PAC number at point of purchase to transfer my old number that was with Vodafone.

It has been over a month now and I still have the temporary number that came with the SIM and my old number can no longer be used as it has timed out. When I go on the virgin media app though, the mobile number it shows me is my old number so I am not sure what’s going on!

Anyone had a similar issue/know how to fix it? I’ve taken the SIM out of my phone so many times now and it hasn’t fixed the problem. 

[Zach_R]

Hi @PKWade,

Thank you for your post and welcome to our community forums. We're here to help.

I am very sorry to hear you're facing some issues following a PAC. What happens exactly when you call the number that you requested to be transferred to us from your old provider? Can you also confirm what model of handset you have?

Thanks,
 

[PKWade]

When I ring it automatically says the person I’ve called is unavailable at the moment. I have an iPhone XS 

[Zach_R]

Hi @PKWade,

Thank you for expanding. I'm going to send you a private message in a few moments so that we can investigate this further. Please respond to this when you can and we'll proceed from there.

Thanks,
 

[Zach_R]

Hi @PKWade,

Thank you for reaching out via private message so that we could take a closer look over things. I'm glad that we've now been able to reach a resolution on this.

Please do let us know if there's anything more that we can assist you with today.
 

Thanks,