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greentgterry
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Old SIM deactivated before new SIM arrived

Reported SIM lost and was told that once I activate new SIM it would automatically deactivate lost SIM. My Lost SIM has been found and lost all mobile service about 9am today Monday 8th April reported lost SIM Sunday 7th now without any mobile service

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teabag
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Re: Old SIM deactivated before new SIM arrived

Would say it's standard practice for a reported lost sim to be deactivated asap?.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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greentgterry
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Re: Old SIM deactivated before new SIM arrived

I reported it Sunday morning at 10am and it's taken them over 24 hours to block SIM that's long time anyone could have run up a big bill for me

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Superuser
Superuser
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Re: Old SIM deactivated before new SIM arrived

As far as I know it should have been made clear that if you get a new SIM sent out after a report of a lost or stolen SIM / handset, the old SIM is cancelled.

When and how that happens currently depends a bit of whether you've had new SIM since December 2017 or not, but the overall effect should be the same.

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I work for Virgin Media - but all opinions posted here are my own
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