'I don't understand why so many people (including Hugh Jarse) has not simply phoned VM. They sorted my OTP problems immediately!!
Do they not phone just so they can keep moaning??'
Please credit me with a little sense, Marge666,!!
To be Frank, YES, I have 'phoned VM', and had a new sim sent (didn't make any difference!) Also reset phone numerous times, ( didn't make any difference either!) Also tried VM sim in another phone, (again, no difference) Also tried a '3' sim in my phone, (it works! so NOT my phone!)
Just because you got lucky, doesn't mean everyone will.. There is not one universal 'fix' obviously, otherwise the thread would not be STILL going on now? would it??
Basic common sense Marge666!!
If the 'fix' was so easy, how come there are now more customers complaining of the SAME problem??
Hi HughJarsse, I am sorry to hear that you are having issues with the OTAP settings. I would ask that you switch off the WIFI calling/ volte and then try and get an OTAP to see if you receive them. can you confirm how long this has been happening for and is there a particular time of day when they are not received?, ^Chris
'I would ask that you switch off the WIFI calling/ volte and then try and get an OTAP to see if you receive them.'
Considering my phone does not have wi-fi calling, don't think that's going to make much difference Chris-W1.
Problem has been going on for over a year, been well documented. Have had a replacement sim, reset phone, reset all the settings (even had then sent by VM!) nothing works.
Have given up on VM, and have had to resort to buying a '3' PAYG sim, because I need to access these 2FA/OTP from bank, building society, credit card, Paypal, etc. Life has to go on, and if VM cannot/will not sort out the problem, then the only option is to move on.
More and more businesses are now insisting on either 2FA or OTP for security. On '3 I have no problem at all receiving these codes, yet when using VM. nothing.
'if you have now bought a new sim then I do hope this resolves this for you.'
Hayley_S, the new sim I bought is with '3', and was bought because a replacement sim from VM made no difference. Currently having to use the '3' PAYG to receive 2FA/OTP because VM's system DOES NOT WORK. and carry 2 phones, instead of 1!
The '3' sim has not 'solved' the problem, as my VM sim still will not receive these messages, the '3' sim is a 'workaround', which, to be honest I should not need, if VM provided the service I am paying for!!