Having experienced the problem of being unable to receive a One Time Passcode (OTP) from my credit card supplier, I managed, with some difficulty, to speak to the Mobile Telephone call centre on Friday 4 March.
Before contacting Virgin media I had already spent a considerable amount of time speaking to the card supplier who assured me that the contact details and 'trusted device' status on my account had not changed since the last time I had been able to get OTPs.
Then I explored some of the most obvious possibilities with the VM call centre , and it was agreed, after testing my current SIM in a number of alternative devices to confirm that the problem persisted, that I would be contacted by call-back later that day to arrange for the supply of a replacement SIM.
No such cal-back was forthcoming.
I would be grateful for any assistance that you might be able to give.
Thanks in advance and regards.