I received my router no problem the day after I moved on 22nd June. The bundle was supposed to include an oomph SIM but this was never received. I've tried a few times to find out what's happened but no luck.
I've seen others get help here so thought I'd try.
Thank you for your post and welcome to the forums.
I am sorry to see the issues you've been having, but don't worry I can get this sorted today for you, no more messing around. What I will do is send you a private message so we can get the ball rolling!
@enlli, cheers for flagging this mate, it really helps!
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk