Thanks for posting and welcome back to the community.
I am sorry you feel this way. May I ask, what is the case regarding?
We'd like to help if we can.
Thanks for coming back to me. Your emails are nothing to do with the Mobile transfer. That's cable. Have you got an existing cable account with us and is that email address you've mentioned listed on that account?
This link here 👉 https://www.virginmedia.com/my-virgin-media essentially signing into your online account and going to the email section. Does that work for you?
I appreciate that and you may need to follow this guide for third party clients. However, please could you answer my question about if it's working via Webmail?