O2

[Johan]

Well, as with many others the migration to O2 is not without problems. I am now leaving after many years of good service from VM. I tried to complain and it looks like I was chatting to a bot, Any reply about best other provider would be gratefully received

[John_GS]

Hi @Johan 

Thanks for posting and welcome back to the community.

I am sorry you feel this way. May I ask, what is the case regarding? 

We'd like to help if we can.

Best wishes.

[Johan]

Virgin mobile and the transfer to O2.I no longer have email access and all my saved emails have gone

[John_GS]

Thanks for coming back to me. Your emails are nothing to do with the Mobile transfer. That's cable. Have you got an existing cable account with us and is that email address you've mentioned listed on that account? 

Best wishes.

[Johan]

Sorry i wasn't clearer,, I have the full VM package, I am not receiving any emails on my iphone, which is on a VMobile account

[John_GS]

Thanks for coming back to me. Can you log into the email via Webmail? 

Best wishes.

[Johan]

Sorry what do you mean  Webmail?

[John_GS]

This link here 👉 https://www.virginmedia.com/my-virgin-media essentially signing into your online account and going to the email section. Does that work for you?

Best wishes.

[Johan]

  I get  emails on my imac and windows laptop but not on my iphone .I have used the service for many years, but it no longer works, 

[John_GS]

I appreciate that and you may need to follow this guide for third party clients. However, please could you answer my question about if it's working via Webmail?

Best wishes.