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O2 service

Tuning in


I have re-signed with you on your biggest package. I am still waiting to hear from O2 re new SIM card etc

Can you advise please as I am being charged for it


Very Insightful Person
Very Insightful Person

Has you bill come through from O2? If so you need to contact then 

0344 809 0202 or

Message O2 on
Facebook (
Twitter ( or Instagram ( , they should be able to help you.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Forum Team
Forum Team

Hi @Dave_Ives

Welcome back to the community. 

Sorry to hear that you've not had you O2 sim delivered as advised. We unfortunately cannot see any billing information for your O2 sim as you are billed separately by O2 for this and we have no access to their billing systems. 

Please try contacting O2 as enlli has kindly advised and let us know what they advise. 

Here to help 🙂
Virgin Media Forums Agent