i got the 1GB BB upgrade as part of the Volt package, I then got a text saying as I have moved from the oomph package my oomph SIM will cease on Dec 13. I then saw that I should get a O2 SIM to replace it and port the old number over but it’s been about 2 weeks now and no sign of the O2 SIM. Spoke to CS a couple of times and I just keep bouncing back between VM mobile and O2?
Are my assumptions correct or do I need to ask for a O2 SIM and do it that way; it’s not clear to me?
I was on the Ultimate Oomph bundle that included Maxit TV, M600 broadband, landline and unlimited virgin oomph sim, but my contract was due to end so I renewed via the virgin retentions team. Now I’m on the Ultimate Volt bundle which is Maxit TV, 1Gig broadband, landline and unlimited O2 volt sim.
I have received the Hub4 from virgin and that is up and running, although I am just getting the same speeds as I previously was, but in regards to the new O2 SIM card I don’t know where that is.
I am still using my virgin oomph sim at the moment, but presume that will be disconnected at some point, and I want to transfer my number over too so need to get it sorted asap.
When I renewed my package the advisor never gave any instructions in regards to the SIM card process, so I just presumed that because it is part of the bundle then there would be some form of communication between Virgin and O2 and the SIM card would be sent so I can then request a PAC and complete the switch?
I had spoken to several people from both Virgin and O2 now, who basically keep referring me back to each other. O2 say Virgin haven’t activated my account with them to send a SIM card, and Virgin just say they don’t have access to the O2 system.
Thank you for coming back to me and for providing me more information about this issue. I'm very sorry to hear that you've been calling both teams back and forth in order to get this issue resolved. I can understand that this must have been frustrating.
I'll be more than happy to discuss and investigate this issue with you further via Private Message. Please keep an eye out for a purple envelope at the top right corner of your Forum page, and I will be in touch with you soon.