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Number wrong in my number

Joining in

Hi, I’ve recently switched to Virgin from another provider and ported my number across onto a new phone. 
I am unable to send/receive messages and iMessages. 

my number is correct on my Apple ID, however on the “my number” section on phone settings it is showing the Virgin number which was assigned before porting across my old number. 

I’ve tried signing in and out of my Apple ID, waiting for iMessage to activate, which after 16 hours was unsuccessful, tried changing the number manually but it doesn’t change. 

please help as I currently can’t send or receive any messages. 


Forum Team
Forum Team

Hi @Demerton

Welcome to the community. 

Sorry to hear you're having issues with your mobile after your switch. Can you advise how long it's been since you ported the number over? 

Here to help 🙂
Virgin Media Forums Agent

I got the complete text yesterday morning. 

Thank you for confirming this @Demerton. This process should be resolved within 24hours, as this time has passed please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon. 

Here to help 🙂
Virgin Media Forums Agent

Forum Team
Forum Team

Hi there Demerton,

Carley is currently out of office so I've assigned this to myself to pick up.

I've dropped you a PM so we can discuss further.