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Number porting

KarenAR
Joining in

on ‎16-03-2022 19:20

I've recently got a new contract on virgin mobile and have ported over my old number from Vodafone. The problem is that my number has not fully ported over, people can call me on my old number but can't text me. When I text others it shows my temporary virgin media number . Virgin have said the number had fully ported over but the text bit isn't working.  Anyone any advice on what I can do?

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3 REPLIES 3

Martin_N
Forum Team
Forum Team

on ‎16-03-2022 19:58

Hi KarenAR,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your Mobile. 

Can you please confirm the make and model of the handset you're using?

^Martin

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KarenAR
Joining in
In response to Martin_N

on ‎16-03-2022 20:01

Its a Samsung a50

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Martin_N
Forum Team
Forum Team
In response to KarenAR

on ‎16-03-2022 20:06

Thank you for that information. 

Okay, we will need to take a look at the account. 

What I will do is private message you to confirm some details. 

^Martin

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