I've had my daughter on my Virgin Media mobile account for a while and since she's now an adult she decided to take over payment and management of her account. There was a great deal for a SIM only contract at the beginning of January, so she applied for it.
The advice said to get PAC code and then enter that to keep her number. However, at the time we did not realise this does not apply if her 'old' number was a Virgin Media number. She would very much like to keep her original number rather than change to the new one supplied with her SIM card.
In short, what we would like to do is keep the new plan she's signed up for, but transfer her old number to it.
We have tried phoning 789 to talk this over with customer services but the number is temporarily out of service.