I was given a Samsung Galaxy A20e as a present and it was suggested I open an account with Virgin.
All was well until I ported over my old number from EE. I could text and call out but could not receive either. I went on the online help and after a lot of faffing about they decided to send me a new SIM card.
The new SIM card had the same result so I went back on the online help, after a lot of faffing about they decided to send me a new SIM card. Now I can't even text or call out.
The Virgin troubleshooter pages suggest there can be problems when number porting but the online help didn't bother with that, I guess it was easier just to send endless new SIM cards. I have lodged an online complaint and suggested that if they can't fix the problem, then just issue me with a new number.
It can take 28 days to address the complaint so I am now paying for nothing, having paid two months already.
I had a similar problem after moving from 3. Took three weeks to fix but unfortunately was followed by a string of other issues to do with VM’s Belgian SIMs (I always want to type Belgian Buns!). I lasted 76 days before throwing in the towel and paying the exit fee.
I lodged a complaint claiming back my exit fee, but I got back nothing but totally garbage, they could not understand my problem!