Virgin Media Community

[Foorsake]

Can I cancel my contract mid term. I only signed up because EE was known to have a good signal here.

[Richw1982]

Virgin Mobile still uses EE unfortunately, probably the country's worst network and the reason I don't use Virgin mobile.  It uses Vodaphone for 5G

[Foorsake]

As from today, virgin mobile uses O2 not EE. They were using EE when I joined 

[cje85]

Virgin has merged with O2 but the mobile service is moving from EE to Vodafone. This is because Virgin signed a 5 year agreement with Vodafone before merging with O2. Virgin Mobile won't be using O2 until about 2025.

Are all mobile services from Virgin Media now delivered on the O2 network?
No. If you’re an existing Mobile customer with Virgin Media, your mobile service will continue to be delivered by Virgin Media using the EE or Vodafone network. You may be able to transfer to an O2 service in the future.

https://www.virginmediabusiness.co.uk/help-and-advice/virgin-media-o2/#VMO2faqs

[Richw1982]

No, they have merged with O2 as a company.  It will take years to move the mobile infrastructure across, its not as easy as flicking a switch.  More likely to be a fault in your area

[Luke198824]

I thought virgin mobile was using the o2 single marsks and not EE from the 1 of June. 

[DJ_Shadow1966]

Hello

As per this - https://www.virginmediabusiness.co.uk/help-and-advice/virgin-media-o2/#VMO2faqs

Are all mobile services from Virgin Media now delivered on the O2 network?
No. If you’re an existing Mobile customer with Virgin Media, your mobile service will continue to be delivered by Virgin Media using the EE or Vodafone network. You may be able to transfer to an O2 service in the future.

Regards Mike

[Robert_P · Accepted solution]

Hello,

As DJ_Shadow1966 has already advised, nothing in regards to your Virgin Media, Virgin Mobile or O2 services are changing. This may change in the future but at this time all of the services will continue to be managed and maintained the same as before.

We will release any updates here as and when they become available or you can update your marketing preferences via your online account to be kept up to date automatically.

Rob

[Snap63]

Since Virgin Mobile switched from EE, my elderly mother (84 years old) cannot receive the majority of my texts for days at a time, very worrying (she is deaf so we rely on sms as she is disabled). My cousin was in hospital in Sheffield after a heart attack last week, my phone was fine when I visited (EE) but hers on Virgin (Vodaphone now?) was in a black hole with no signal most of the time for 5 days!! Just WHAT IS GOING ON??!!

[Jodi_S]

Hi Snap63,

Thanks for posting on our community forums. Firstly we would like to apologise that you mum was unable to get a signal at a time when your cousin was in hospital, we can understand the concern this must have caused you all.

Can we ask what make and model handset your mother is using? Also is you mum able to make and receive calls as normal, or is the issues with calls as well as text messages?

Is the delay in text just from your number or is it any number?

We have included our network coverage checker here so you can see what coverage your mum has with us.

One last thing you may like to try for you mum is rebooting the handset, if you have not done this already. Also try her sim card in another handset to see if the same problem happens.

Kind regards Jodi.