Virgin Media Community

[Mountainheart]

Hi, My mobile is saying it's not registered on the network. It registered briefly yesterday morning, but hasn't since. I've tried all the usual things (as in this article: https://www.lifewire.com/fix-not-registered-on-network-error-samsung-galaxy-5188191), but nothing is working.

I don't have a landline, so rely on my mobile.

I haven't had this issue before, so I'd really appreciate some help. I'm guessing the SIM must have broken (although it looks fine). Should I order a new one, or might it be something else?

Thanks a lot!

[Mountainheart]

Also, how on earth do I get hold of a new SIM? I don't have access to another phone as I only have my mobile, and it has no service, so I can't ring or text Virgin! I'd really appreciate some help as I'm really worried and frustrated!

Thanks so much!

[Ayisha_B]

Hi @Mountainheart,

Welcome to our Community Forums and thanks for your post.

I am sorry to hear you're having this issue. I can certainly request a replacement sim for you to see if that resolves things!

Will pop you a PM now to confirm some details.

Thanks

[Ayisha_B · Accepted solution]

Thanks for confirming your details via PM @Mountainheart

I have requested a replacement sim card for you and you will receive this within 3- 5 days. 

Let me know if there's any further problems. 

[Mountainheart]

Hi Ayisha,

Thanks so much. I really appreciate your help. Hopefully the new SIM will fix the problem!