Virgin Media Community

[Mar53]

I am unable to make or receive calls. Getting message not registered on the network, I have a samsung S5. Have tried calling mobile customer service using my landline no one is answering and I'm getting the disconnected tone.  Not very happy.

[Zak_M]

Good afternoon @Mar53 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with mobile. Are you able to let me know if you are still having issues with your sim? 

Is the handset unlocked to the virgin media network? 

Kind regards,

Zak_M

[Mar53]

HI no the problem is not solved

[Megan_L]

Hi Mar53, 

Thanks for using the forums to get this issue with your mobile services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
Can you tell me whether an error message appears on screen when you insert the SIM?
Also, what does the message state when you try to call someone?
Does it happen with all numbers or just particular ones?
Have you tried the SIM in another phone to see if it works?
Thanks,
Megan_L
 

[Mar53]

HI,  This problem has been ongoing since March last year and the message is on the phone before I make a call. I bought new phone in march and virgin sent me new sim  Every now and again I would get message not registered on network with a circle and line through it. I go into more networks, mobile networks, network operators and virgin is not there. I do automatic search and it says registered on network but no virgin and I'm unable to make calls. I try a manual search and all available networks appear but no virgin. About an hour later I try the process again and I am able to make a call. I have just recently received a new sim and still the problem persists. 

[enlli]

Is this in one location sounds more like weak signal

[Megan_L]

Hi Mar53,

Thanks for coming back to me and explaining that, I am sorry you've been dealing with that issue for a while with no resolution. 

I will be happy to have a look into this for you. 

What I'm going to look at his your mobile coverage on our coverage checker, then have a look at your network settings.

If I find an issue then we'll work together to solve it one way or another 🙂

I'll send you a PM now so we can chat about all of this securely.

Thanks, 

Megan_L

[Mar53]

No its in a different location 

[Megan_L]

Hi Mar53, 

Thanks for giving me that information in our PM, I have checked our coverage checker and can see there are no coverage weak spots in your area and the masts are operating totally fine.

Can I just ask what colour SIM card you have please, red or purple?

We went through a SIM card migration and I want to make sure you've got the right one 🙂

Thanks, 

Megan_L

[Mar53]

HI my sim is red