Can't make calls or send texts. Keep getting "not registered on network" message.
Gone through all the suggested steps on advice sites including manual search for networks, restarting phone, taking out sim, restarting, reset, etc.
On manual sesrch, even if it comes up with Virgin, it won't register - just says try again later. I have tried this in different places to check that its not weak signal. Please help - I need to use my phone! Phone is Galaxy Samsung A21s.
I am an existing Virgin Mobile customer. I have bought a new Samsung phone and put my old SIM in it. I cannot connect/register with Virgin Mobile. I ordered a new SIM did all the steps to activate SIM - same problem. When I select VIrgin on the network operators list, it says registering on network, then cannot connect, try later. Never works how ever many times I try. I cannot make calls or texts or receive them. I have been through all the steps suggested on internet like updating and resetting. I have had this problem for two weeks now. Tried the forum - I see lots of people have this problem but can't see the solution. If I do not fix this today I am going to stop my Virgin account (I pay monthly) and set up one with Vodafone as I tried a Vodafone SIM and it worked. Please help