Virgin Media Community

[ooglewoogle]

I signed up for a new monthly sim deal with Virgin. On inserting, the new sim registered on the network and was able to call.

The next day, I was alerted that my number had been succesfully ported from my previous network....and now I am no longer able to get onto the Virgin network.

Any help with this gratefully received. Thanks.

[Lee_R]

Hi ooglewoogle, thanks for posting and welcome to our community.

Sorry to hear that you've been unable to use our network since the number port. It's possible, in spite of the the message you've received that the port is still processing.  Unless of course it's past the 24 hours since the process commenced?  Out of interest, when you sign into your online account, does it show your ported number or your Virgin Mobile issued number?  As you've reached out to us, I would like to take a closer look on your behalf.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R