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Not registered on network - USA

Zitter
Joining in

on ‎21-07-2021 22:27

I am in the USA with roaming turned on but no data (having burned through £100 in data as the phone wouldn't connect to the network).

I have checked for updates, restarted the phone, cleaned the sim card, tried to manually register (AT&T and Verizon are available but they stick on 'Registering on...' until I get 'Unable to register'). I am showing 4 bar signal strength but 'Not registered on network'. Please help! I am spending a fortune and have no telephone access.

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2 REPLIES 2

enlli
Very Insightful Person
Very Insightful Person

on ‎22-07-2021 08:34

I'm afraid making a new post will not get a quicker answer and could confuse the issue.

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Martin_N
Forum Team
Forum Team

on ‎22-07-2021 11:35

Hi Zitter,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issues you've had with your Mobile data. 

 

I have been able to locate your account and do wish to help with this. 

 

What I will do is private message you so we can confirm some account details firstly then go from there. 

 

^Martin

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