forumarchive,nothingtosee,
Menu
Reply
doubter
  • 5
  • 0
  • 4
Tuning in
1,774 Views
Message 1 of 38
Flag for a moderator

Not recieving texts through Wifi Calling

I live in an area with no mobile signal. I have recently turned on WiFi calling and can now make and receive mobile phone calls at home. I can send text messages. Unfortunately, I am not receiving text messages sent to me, and those that I know have been sent do not appear when I later enter an area where I get a Virgin Mobile signal. 

My internet is provided by BT. I am using a 4G sim.

Is there a setting that I need to change?

enlli
  • 6.48K
  • 1.04K
  • 1.79K
Very Insightful Person
Very Insightful Person
1,762 Views
Message 2 of 38
Flag for a moderator

Re: Not recieving texts through Wifi Calling

Question is do Virgin support text by WiFi Calling?

Not all networks do. I'm Vodafone, they don't Also with 3 who do, so it's not standard across the board. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
doubter
  • 5
  • 0
  • 4
Tuning in
1,721 Views
Message 3 of 38
Flag for a moderator

Re: Not recieving texts through Wifi Calling

Yes, it was recently introduced. It works for called and texts out. I'm just not receiving text messages and I'm not sure why.

0 Kudos
Reply
enlli
  • 6.48K
  • 1.04K
  • 1.79K
Very Insightful Person
Very Insightful Person
1,716 Views
Message 4 of 38
Flag for a moderator

Re: Not recieving texts through Wifi Calling

I think somebody made that comment recently.

Seems there may be a problem somewhere 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
raybb3uk
  • 26
  • 0
  • 0
Tuning in
1,648 Views
Message 5 of 38
Flag for a moderator

Re: Not recieving texts through Wifi Calling

I'm having the same problem, ported over to Virgin Mobile, can't get texts when on Wifi Calling, works fine when back on Mobile data. Can VM offer any help?

0 Kudos
Reply
Chris_W1
  • 3.5K
  • 157
  • 202
Forum Team
Forum Team
1,620 Views
Message 6 of 38
Flag for a moderator

Re: Not recieving texts through Wifi Calling

HI raybb3uk, you should still be able to receive texts when on WiFi calling, can you do a network search to see if anything changes? - Chris 

0 Kudos
Reply
ps2mint
  • 55
  • 7
  • 12
Dialled in
1,514 Views
Message 7 of 38
Flag for a moderator

Re: Not recieving texts through Wifi Calling

Sorry to jump onto an earlier thread but I am currently having the same issue (not receiving texts via WiFi calling) and wondered if there is a solution to this issue?

Thanks

0 Kudos
Reply
doubter
  • 5
  • 0
  • 4
Tuning in
1,498 Views
Message 8 of 38
Flag for a moderator

Re: Not recieving texts through Wifi Calling

Welcome to the thread - I'm very happy to keep it going since I am no closer to a solution. Do come back and let me know if you find one. it's really irritating that it doesn't work.

0 Kudos
Reply
ps2mint
  • 55
  • 7
  • 12
Dialled in
1,496 Views
Message 9 of 38
Flag for a moderator

Re: Not recieving texts through Wifi Calling

I’m pretty sure that there is some issue within Virgin mobile’s system which is causing this problem. I’ve been with EE previously and it worked fine.

SueEO
  • 1
  • 0
  • 2
Joining in
1,448 Views
Message 10 of 38
Flag for a moderator

Re: Not recieving texts through Wifi Calling

doubter ~

My issue is identical to yours.  Receiving and making WiFi calls is working just fine.  Sending texts also no problem.  But no texts are being received!  The biggest problem is texts for two factor authentication - I can’t sign into the sites which require it as the codes don’t come through!

Virgin - please pull your finger out and fix this!  It’s bad enough living in an area where the signal is poor or no service at all, without adding insult to injury with this as well.