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Not recieving texts through Wifi Calling

I live in an area with no mobile signal. I have recently turned on WiFi calling and can now make and receive mobile phone calls at home. I can send text messages. Unfortunately, I am not receiving text messages sent to me, and those that I know have been sent do not appear when I later enter an area where I get a Virgin Mobile signal. 

My internet is provided by BT. I am using a 4G sim.

Is there a setting that I need to change?

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Message 2 of 6
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Re: Not recieving texts through Wifi Calling

Question is do Virgin support text by WiFi Calling?

Not all networks do. I'm Vodafone, they don't Also with 3 who do, so it's not standard across the board. 

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Re: Not recieving texts through Wifi Calling

Yes, it was recently introduced. It works for called and texts out. I'm just not receiving text messages and I'm not sure why.

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Re: Not recieving texts through Wifi Calling

I think somebody made that comment recently.

Seems there may be a problem somewhere 

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Re: Not recieving texts through Wifi Calling

I'm having the same problem, ported over to Virgin Mobile, can't get texts when on Wifi Calling, works fine when back on Mobile data. Can VM offer any help?

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Re: Not recieving texts through Wifi Calling

HI raybb3uk, you should still be able to receive texts when on WiFi calling, can you do a network search to see if anything changes? - Chris 

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