Not receiving verification code via SMS

[Dheery]

Hi, got new sim today. Trying to have Virgin mobile port my old number over from Eir.

However I am not receiving the verification code via SMS from Virgin. Have tried many times. Have waited an hour and tried again.

Still same. Help needed.

[Kain_W]

Hi Dheery,

Thanks for your post and welcome to the community.

Apologies for the problems faced, to clarify how did you enter your PAC code?

Let us know,

[Dheery]

I didn’t get a PAC code

[Kain_W]

Thanks for the response.

So just to tick this off, are you looking to transfer the number from the previous provider to ourselves?

As this would require a PAC code to be sent to ourselves.

Regards,

[Dheery]

Not according to your website. Yes transferring from another carrier to Virgin.

Are you in UK or Ireland. I did speak to a Virgin media person on phone a little while ago and they took my details and said it will transfer within 2 hours. I am in Ireland trying to transfer from Eir in Ireland to Virgin in Ireland.

I did not give them a PAC code, nor did they ask for one. But they did give me a code, it sounded like one they would be asking me for everytime I call them.

I assume PAC stands for Porting authorisation code or similar? Does all that sound correct.?

[Kain_W]

Ahh okay,

Many apologies as these forums would be for UK based customers.

The process may differ for them, give them a contact on  1800 940070 and they'll be able to advise further.

Regards,

[Dheery]

Ok thanks. My mistake. 👍

[Kain_W]

No problem! 

Take care,