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jendoo
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Not receiving verification code for virgin banking

In the last week I am not able to receive the authentication txt from Virgin bank to access my account which I need to do asap. I contacted Virgin bank last week & they advised no problems at there end as the txts were being sent. I telephoned Virgin media who I have my sim with & was advised this was a known issue & I needed a new sim. I now have the new sim & am still unable to receive the txt. I have tried turning off blue tooth and wiffi calling, rebooting phone but still not receiving. Help please I really need to get access to my account Jen

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enlli
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Re: Not receiving verification code for virgin banking

Yep. Known problems with Virgin Mobile 

Only been fixing it 7 months

https://community.virginmedia.com/t5/Virgin-Mobile/Issues-receiving-OTP-text-messages-Santander/td-p...

 

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