Virgin Media Community

[Amycxxx]

Hiya, 

I have insurance on my iPhone 8 and am with virgin on a contracted phone.

For a few months now it seems that I am not receiving some SMS/IMessages. 

I haven't used any illegal sites or dropped my phone in water or anything. I also pay for extra iPhone storage with apple. I have tried factory resetting my iPhone but nothing has changed. I have no idea why it's doing this but my work sometimes contact me through text which I don't always receive. As no stores are open I'm very confused on what to do but need this fixed ASAP!

Please help!

Kind regards

[David_Bn]

Good Morning Amycxxx,

Thanks for your post on our Community Forums and a very warm welcome to you!

Sorry to see you've been struggling to receive text messages.

Can you tell me if you've ported a phone number into Virgin Mobile from an alternative provider? 

It would also be handy to know, how long you've had the handset? 

Kindest regards,

David_Bn