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Not receiving texts

Not receiving texts then get 16 through in one go then nothing again, its very sporadic. Have tried all sorts of things any ideas?

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Re: Not receiving texts

Hi Tess026, 

Thanks for your post and welcome to our community. 

Very sorry you're having trouble with text messages coming through, this isn't good. 

Is this only happening with incoming text messages? 

Are you able to send them with no issues? 

Are calls being made and coming in fine? 

 

What is the signal like?

 

 Does it matter if you're at home or out? 

Do let us know and we can help further. 

Emma_C - Forum Team
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Re: Not receiving texts

Hi Emma,

 

Yes it is only with incoming texts. I can send them and get calls etc all ok. It doesn't matter where I am I don't receive them .

Thanks 

Tessa

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Re: Not receiving texts

Thanks Tess026, 

Do you know who is sending you the text messages, is it just one person who's messages you don't receive or could it be anybody?

Can you get OTAPS from the bank or other company's?

 

 

Emma_C - Forum Team
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Re: Not receiving texts

I don't get anything from anyone then the odd one may come through days later but not all of them that I know of 

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Re: Not receiving texts

That is really odd, if it was the signal then calls ect would be an issue or if it was a text issue then all texts wouldn't be coming in. 

I'll pop you a personal message so we can take a closer look. 

Thanks 

Emma_C - Forum Team
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