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Smcso
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Not receiving text messages or calls

I am not receiving  text messages since inserting the new SIM a couple weeks ago. I can send texts and make calls, sent you a text to 07533016422 but had no reply yet.

Can anyone help please?

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David_Bn
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Re: Not receiving text messages or calls

Good Afternoon Smcso,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been struggling with the receiving of calls and texts on your handset

 

Is this resolved or is this still on going?

 

If this is still on going, please advise me if you've been able to place the SIM card in a different handset to see if the calls and text can be received.

 

Can you also tell me if this has been a case of multiple different networks struggling to contact you? Can you receive calls on mobiles but not landlines or vise versa?

 

Kindest regards,

 

David_Bn

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