Virgin Media Community

[BoroBosco]

I have no problem sending  texts to all of my contacts but for some reason I can not receive texts from two of them.

I have tried deleting the contacts & recreating them but the problem remains.

My phone is a very basic Nokia 150 

[Laurie_C]

Hi BoroBosco,

Thanks for getting in touch, and a very warm welcome back to the Community Forum! I'm sorry that you're having some problems receiving texts from your some of your contacts.

Could you please confirm which mobile network these contacts are using? Do they receive any kind of error message when they try to send you a text?

Kind regards,

Laurie

[BoroBosco]

One of them is on Virgin Mobile but I am not sure about the other.

They do not get any error messages, the texts appear the same as all other sent messages.

[Laurie_C]

Hi BoroBosco,

Thanks for getting back to me. Could you confirm if you have tried rebooting your phone since these issues have started occuring?

Kind regards,

Laurie

[BoroBosco]

Yes the phone has been rebooted.

These problems occurred right from when the phone was first set up.

[Laurie_C]

Hi @BoroBosco,

Thanks for confirming this. I'm going to send you out a replacement SIM card, I'll just need you to confirm some account details via Private Message. Please look out for a purple envelope in the top right corner of your screen.

Kind regards,

Laurie