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PinkyPanther21
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Not receiving some texts

So I'm using a Samsung A21e - new in Jan 21 but not received any texts from partner since 12 March including 10 sent today all flagged back to her as Not delivered.  (in same house and also on virgin with Samsung device).  I can send messages to her which she receives. She can send/ receive texts to/from others. We have read comments about wifi calling being the problem, so I've  switched that off now.  And yes I have check that I haven't put her number on the blocked callers list.  Phone calls still received OK (though frequently diverts to voicemail).  But no texts coming through from her.  Other texts from son and daughter came through instantly (they are on giff gaff/ O2).  Any ideas... since switching off mobile calling hasn't solved it?

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Gareth_L
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Re: Not receiving some texts

Hello PinkyPanther21

Thanks for your post 

This is a strange one you are experiencing

So I can look into this in a bit more detail 

Is the caller okay to call you without any blocking at all 

What actual device is it?

And just to confirm you were okay receiving texts prior to the 12th March 

Gareth_L

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PinkyPanther21
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Re: Not receiving some texts

Hi Gareth

Thanks for your reply.

Yes, phone calls work, not blocked.

Texts sent from Samsung A50 to Samsung A21 (s) - new Dec 2020.

 

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PinkyPanther21
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Re: Not receiving some texts

Hi Gareth

And yes, texts were received prior to 12 March. First "Not delivered" text was on 12 March.

Not sure if this may be connected with switching on WiFi calling some time in early March on the recipient phone A21.  However, switching off WiFi calling does not resolve this. Still no text messages received from my number to his.

 

Thanks for your help.

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Ryan_N
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Re: Not receiving some texts

Thank you for letting us know 🙂 

 

When you got the device did you port a number across to us? Also, I know it's a bit of a pain - are you able to put your SIM in a different handset, get your wife to text and let me know what happens please? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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PinkyPanther21
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Re: Not receiving some texts

Hi Ryan

It wasn't ported recently been on virgin for a long time but we can try sim in another handset. Will see what happens.

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Robert_P
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Re: Not receiving some texts

Thanks PinkyPanther21, this will help diagnose where the issue is and help us to get this resolved.

 

If you could let us know the outcome.

 

Rob

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PinkyPanther21
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Re: Not receiving some texts

Have now tried sim from A21s in an old Samsung handset but still doesn't receive texts from my number. (Flagged as Not delivered on my phone.)

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Ayisha_B
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Re: Not receiving some texts

Hi @PinkyPanther21,

 

Thanks for coming back to us with the update.

 

That is very strange indeed. Just to confirm you are able to receive text messages from any other number but your partner?

 

Hope to hear from you soon 🙂

Ayisha_B
Forum Team



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PinkyPanther21
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Re: Not receiving some texts

Yes, I am receiving texts from other numbers - from contacts in my contracts list and externals such as delivery companies/ other text notifications.

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