Virgin Media Community

[Riki]

Hi,

After receiving a sim-card replacement, about 80% of users cannot get through.  They have a message: the person you're trying to call is temporarily unavailable. I checked in several locations, called the Virgin helpline twice for help, and followed all the recommendations. For a year before the card was replaced, the problem did not occur.

Description of the problem. For example, I am sitting in my office or at home and I have 4 out of 5 bars. Friends report that they cannot call me.

Also noticed today during an outgoing call (2 bars out of 5) that I got disconnected. After which the phone searched for the network for 5-10 seconds, after which I had 5 bars out of 5.

It looks as if the phone is constantly switching to a different transmitting mast. I did the factory format of the phone and it didn't help either.

[Paul_DN]

Hi Riki,

Than you for reaching out to us in our community and welcome back, sorry to hear your phone is only receiving 80% of calls since you added a new Sim card, which handset it is, have you tried the new Sim in a different phone to see if the same occurs?

Is the phone from us and still under warranty?

Regards

Paul.

[Riki]

Hi Paul,

The phone is new (about 9 month old) but not from Virgin.

Had no such problems before sim-card replacement. After replacement I had an SMS (or two)  from Virgin with some settings, so I used them.

[Ayisha_B]

Thanks for explaining further @Riki

Have you tried the Sim in an alternative handset to see if the issue persists?