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Mandarin24
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Not receiving incoming calls 2021

Since switching to Virgin Mobile, I have had problems receiving calls.  Looking at the forum it seems there are a lot of people experiencing the same issue but no clear solution.

The 'missed' call shows up on my call list but the phone hasn't rung and the caller hears a message saying the call has failed, or similar.

Maybe 2 in 10 calls are getting through.

Its impossible to get to any relevant help on the Virgin Media website and the button they say to click if we need more help doesn't appear to be there. 

I just want some help as its annoying people who are trying to get in touch with me, or to break contract based on a service not being supplied.

Thanks in advance

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JordanB123
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Re: Not receiving incoming calls 2021

I'm having the exact same problem!  I'm trying to find a new job at the moment and deal with some legal matters and recruiters/lawyers cannot get through to me 9 times out of 10!

I've previously tried talking to Virgin about this but they just gave me a link to a generic troubleshooter, which didn't help.

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Ryan_N
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Re: Not receiving incoming calls 2021

Hi Mandarin24, 

 

Thank you for your post and welcome to the forums. 

 

Sorry to hear about this problem you've been having. Can I ask when did you port your number across to ourselves? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Ryan_N
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Re: Not receiving incoming calls 2021

Hi Mandarin24, 

 

Thank you for your post also 🙂 

 

Is it possible you can answer the above also? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Mandarin24
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Re: Not receiving incoming calls 2021

Thanks Ryan, I moved to Virgin from EE in October. I noticed some calls not coming through but thought it was related to the caller or my location at the time.  Now I’m back at work and in London I’ve realised it’s ongoing and it’s causing big problems as my boss and clients can’t get through. 

 

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Ryan_N
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Re: Not receiving incoming calls 2021

I will send you over a private message so I can take a look. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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