I've not been able to receive calls or texts for about a week (possibly since Sept 9th). Calls and texts out are OK and all data services. I've been through the whole of the troubleshooting procedure without success. My number has not been ported anywhere. I see from the forum that others report the same problem in the last few days but the resolution is not published. Can anyone advise? Thanks
Thank you for reaching out to us in our community and welcome, sorry to see you are unable to receive calls and texts, is this happening with all calls and texts or just some people?
Hi John_GS & Forum Team,
I have tried the SIM in an older phone with exactly the same outcomes: calls and texts out are working but nothing incoming. I have one surprise to report, however, that may be instructive: at 04:39 I had a stream of 5 texts come through that had been sent over the past few days, all from a single contact. But since then, nothing.
Thanks and regards
Thank you very much for trying an alternative handset.
Id like to take a look into this for you and check the account etc.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.
I'm sorry to hear about this. I can see a private message was sent from Gareth, shortly after his main post yesterday - can you please try signing out, and back in and checking the purple envelope?
Reece - Forum Team
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