Not receiving calls or texts

[PeterT72]

I've not been able to receive calls or texts for about a week (possibly since Sept 9th). Calls and texts out are OK and all data services. I've been through the whole of the troubleshooting procedure without success. My number has not been ported anywhere. I see from the forum that others report the same problem in the last few days but the resolution is not published. Can anyone advise? Thanks

[Paul_DN]

Hi Peter,

Thank you for reaching out to us in our community and welcome, sorry to see you are unable to receive calls and texts, is this happening with all calls and texts or just some people?

Regards

Paul.

[PeterT72]

Hi. Thanks for responding. The issue is happening with all calls and texts without exception including every test from other phones I've carried out plus those people that I know for sure have tried to contact me by either route.

[John_GS]

Hi PeterT72

Thanks for coming back to us. Have you been able to try the SIM in a different handset? This is just to rule out the SIM being an issue.

Kind regards,

[PeterT72]

Hello John_GS,

Thanks for the prompt response. Moving the SIM over is not something I've tried yet. I'll do that as soon as I can and get back to you

Regards

PeterT72

[John_GS]

Cheers Peter, look forward to hearing back

Best,

[PeterT72]

Hi John_GS & Forum Team,

I have tried the SIM in an older phone with exactly the same outcomes: calls and texts out are working but nothing incoming. I have one surprise to report, however, that may be instructive: at 04:39 I had a stream of 5 texts come through that had been sent over the past few days, all from a single contact. But since then, nothing.

Thanks and regards

Peter

[Gareth_L]

Hello PeterT72,

Thank you very much for trying an alternative handset.

Id like to take a look into this for you and check the account etc.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[PeterT72]

Hi Gareth,

I haven't seen any message appearing as yet. The issue persists. Is it still under investigation?

Many thanks

Peter

[Reece_MH]

Hi @PeterT72,

I'm sorry to hear about this. I can see a private message was sent from Gareth, shortly after his main post yesterday - can you please try signing out, and back in and checking the purple envelope?

Cheers,