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Not receiving calls or texts

Cannot receive calls or texts on iPhone6 since I inserted my new sim, call centre help was not good. Change to 3G to 4G to 2G did nothing - call forwarding no idea how that helps when you don’t select a number, still didn’t help. Asked me to factory reset my phone, why? It’s not an apple fault it’s a Virgin fault. 

Can I use my old SIM or can this be fixed? Many users seem to be having the same issue. Not good! 


Thank you 


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Re: Not receiving calls or texts

Hi Hinkytonk222, 

Thanks for your post and welcome to our community. 

I'm really sorry that you're having issues with incoming calls since using your new SIM, I can appreciate you're keen to get this sorted. 

When you got the new SIM did you ensure it was fully activated by following the instructions it came with?

Has it been 24 hours since sing the new SIM?

If so then please reply to the personal message I'm sending and we'll take things from there. 

Smiley Happy 

Emma_C - Forum Team
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