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Jez_macc
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Not receiving calls or texts from EE

Hello

Has anyone found solution to rectifying issue with loss of service from EE mobiles to virgin if ported from Plusnet? 

Have found several posts but can't find answer to then contact support

Have called a few times but no joy as yet

Many thanks in advance

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japitts
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Re: Not receiving calls or texts from EE

As you're probably aware, PlusNet & Virgin Mobile are both EE MVNOs, except Virgin manage parts of their own core network and billing/subscriber management.

There will be a fault in the number porting/routing data somewhere, which (whoever is the current provider, in this case) Virgin need to resolve.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Emma_C
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Re: Not receiving calls or texts from EE

Hi Jez_macc, 

Thanks for your post and welcome to our community. 

Really sorry you're having an issue getting calls or text messages from EE numbers, this ins't good. 

As advised it could be an issue with the port so I will need to take a closer look at your account and see what's going on. 

To do this I'll have to pop you a message as I'll need to grab some details, so I'll do that now and we'll take it from there. 

 

Emma_C - Forum Team
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teresapugh
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Re: Not receiving calls or texts from EE

Hi there I'm having the same problem - would you be able to help me?  I have tried the customer service team and unfortunately they have been unable to help 😞 

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Emily_G
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Re: Not receiving calls or texts from EE

Thank you for your post Teresapugh and welcome to our community. 

 

We'd need to take a look into the account in regards to this if it's the same issue as Jez_Macc has had, so I'll pop you over a private message with some security questions. If you could please respond to this by going to the purple envelope at the top right of your screen.

 

Thank you, Emily.

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kev202020
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Re: Not receiving calls or texts from EE

Hi there I'm having the same problem also  so could you have a look at my number please ive had a new sim been through customer services who also was not able to fix this

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Martin_N
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Re: Not receiving calls or texts from EE

Hi kev202020,

 

Thank you for your post. I'm sorry to hear about this. 

 

Just to confirm have you had a number ported into ourselves? 

 

^Martin

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kev202020
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Re: Not receiving calls or texts from EE

Yes I had my number ported to you from plusnet

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David_Bn
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Re: Not receiving calls or texts from EE

Thanks for your post Kev2020,

 

Can you tell me if you've experienced this with multiple different EE numbers or it is one in particular? Do the text messages come through in certain locations, or later than expected?

 

Can you also tell me if you can call and text EE numbers? 

 

Kindest regards,

 

David_Bn

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kev202020
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Message 10 of 18
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Re: Not receiving calls or texts from EE

No the texts never come through and yes i can call them no problem it really isnt good as  i am losing lots of calls

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