Not receiving calls from non virgin numbers after port

[CSJZ]

I ported my number over from EE on 30th Jan. Since then I have not been receiving calls or texts from non virgin numbers. I can call and text fine to any number.

i have tried all the usual troubleshooting eg switch on/off, reset network settings, reboot, manually selecting number. Nothing has worked.

called Virgin on Friday, they went through a few checks and saidnit could be the sim. Sent me a new sim. Received today, got a message saying it was activated but still same problem. Went through the above troubleshooting again but no joy.

Phone is a Samsung S21. Have tried the sim in other phones bit still doesnt receive calls so its not the handset. 

Please help.

[AZRA2023]

I've got the same problem, transferring from EE on August and still nothing,.... even they sent me the new SIM card but still not working, recently found that I cannot received verification code from MyGP app either, which was working fine with my EE SIM,... 

[Matthew_ML]

Hey CSJZ, thank you for reaching out and I am sorry to hear this.

I have made my colleague aware of this and they are looking into it, we can't mark posts are resolved this could of been done by you. Thanks 

[CSJZ]

Just to advise, I received a message from Nathan and my phone is now working as it should. 

Massive thank you to the team, especially Megan who was extremely helpful. 

I also apologise to the Virgin team here as at times I may have come across rude and impatient.

Thank you all once again

[Vikki_M]

Hi CSJZ 

Thank you for the update.

We're really happy to hear this is now resolved for you 🙂

If you do have any further questions or concerns, please do pop back to us here and we can help further.