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clos
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Not receiving banking verification SMS whilst abroad

Hi

I've been out of the UK for last few months. On Oct 1, roaming on my virgin sim was switched off.   I was told that I had to get a new sim.  I have received it and inserted into my phone.

I can make calls and receive sms to and from friends mobiles in the UK. 

I also use my UK sim as part of 2 factor authentication to get into my bank accounts.   At the moment I am not receiving any sms from any of the banking apps I have tried. I had no problems with my old sim.

Does anyone know the solution for this issue?

Thanks.

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enlli
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Re: Not receiving banking verification SMS whilst abroad

This is an issue that has been going on for some people in the UK for 18 months. I'm yet to see if there is a fix.

It may be part of the same problem.

https://community.virginmedia.com/t5/Virgin-Mobile/Issues-receiving-OTP-text-messages/td-p/4328952

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Zak_M
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Re: Not receiving banking verification SMS whilst abroad

Good morning @clos

 

Welcome to the forums & thank you for taking the time to post.

 

I am sorry to hear that you are having some issues with receiving these messages , as enlli has suggested, this is a known issue & we are currently working hard to get this resolved. 

 

Kind regards,

Zak_M

 

 

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