I need immediate help as I am not receiving text messages for more than a week.
I am not receiving messages for anything, be it for Covid test results, banking, 2FA or other retail services. This is causing big trouble for various activities. I am also unable to access my home security system (2FA enabled), this is required to share a clip required for an investigation. It's difficult to describe how text messaging issue is causing so many problems.
On top of that I have multiple Virgin moblile accounts and its happening for two main accounts.
I reached out to customer care, did all required troubleshooting including
Wifi Calling turning off.
Dial-assist turning off.
Rebooting after above options and also rebooting after changing to air plane mode.
Tried SIM in a new phone.
Nothing works, customer care advised that my SIMs are more than 3 years old so they will send replacement SIMs. Possibly this could resolve messaging issue but not sure until it works.
I don't understand how SIM age can cause this issue, also if its known to Virgin that old SIM will have text issues then why don't they warn us or send a new one before text issue can happen.
Is there anyone from Virgin Mobile who can really help?Is there anyone who can share contact details of Virgin complaints team?