Hi @CraigMc22 👋,
A warm welcome to our Community Forums and thanks for your post. It's great to have you here 😊
I am sorry you're having some issues with the service. Appreciate this isn't ideal!
Checking on things this end, I note you have just spoke to our team and they have raised a ticket with our support team for you.
The estimated SLA is 15/02/2023.
The team will investigate this backend and get in touch.
Alternatively, we can look to get a replacement SIM ordered for you to see if this helps.
In regards to signing up for your online account, can you please ensure you are following all of the below criteria when choosing a password.
- Between 8-64 characters.
- Must start with a letter.
- Contain at least one number.
- Contains only one of these special characters: !@~&*_
You should also try registering through the app or through another browser as that may help.
Let us know how you get on so we can offer further support if required.