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pricolist1
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Not received new SIM

ordered 28th May STILL not received 

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Emma_C
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Message 2 of 11
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Re: Not received new SIM

Hi  Pricolist1, 

 

Thanks for your post and welcome to our community. 

Very sorry that you've not had your new SIM, this isn't good. 

Can I ask if this is a new order you've placed, or a replacement SIM for an existing number?

Did you get an email confirmation for the order? 
 

Is the address correct? 

Let us know 🙂 

Emma_C - Forum Team
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pricolist1
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Message 3 of 11
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Re: Not received new SIM

Been on phone to virgin today one went to one address and the other to the correct address but no apartment number.

hopefully one of will arrive some time and I was told the £5 + fee was being waived!!??@

it is not I need a sim but have to have one as virgin is swapping provider.

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Emma_C
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Message 4 of 11
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Re: Not received new SIM

I do apologise for that. 

You shouldn't be charged for a SIM if it's part of our SIM swap. 

If you have any concerns and want me to check on things then please pop me a personal message directly. 

Thanks. 

Emma_C - Forum Team
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pricolist1
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Message 5 of 11
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Re: Not received new SIM

since calling this morning I have no service showing and sim not provisioned so someone turned me off! Can’t ring or text you now

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Emma_C
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Message 6 of 11
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Helpful Answer

Re: Not received new SIM

I am sorry about this. 

I'll pop you a message now and we'll take a better look at things.

Emma_C - Forum Team
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pricolist1
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Message 7 of 11
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Re: Not received new SIM

Still not received is it because the flat number 701 Ashley Court 26 Bolinder Way London E3 3UAdoes not appear on the address in the "my orders" section?

Beyond a joke really current sim cut off and still being charged for something I cannot use

Brian

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pricolist1
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Message 8 of 11
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Re: Not received new SIM

Still not received is it because the flat number 701 Ashley Court 26 Bolinder Way London E3 3UAdoes not appear on the address in the "my orders" section?

Beyond a joke really

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Ryan_N
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Message 9 of 11
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Re: Not received new SIM

I am sorry to hear about this Brian. I would be happy to take a look into this for you. Have you spoken with any of the team since? If not, let me know and I will send you a private message. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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pricolist1
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Message 10 of 11
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Re: Not received new SIM

Hi Ryan

Not since Emma said it was sent to the correct address for the THIRD time!

It really is not good enough

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