3 weeks ago
I have not received my new SIM. I have tried contacting the help desk team a couple of times now through the live chat but has timed out both times.
Thanks for your post and welcome to our community.
I'm very sorry to hear you've not had your new SIM, this ins't good.
Is this a replacement SIM or for a brand new order?
When was the SIM ordered?
If it's been longer than 3-5 days then please reply to my personal message and I can get another one sent.
I'm very sorry for the experience over the weekend.
I can assure you this isn't the level of service we aim to provide and it's disappointing to learn of instances like this.
It looks like you've spoken to the team about this earlier and it's all been resolved.
Please get in touch if you need further assistance, we're here to help.
Your new SIM has been sent, this will arrive to the confirmed address within 3-5 days.
Just follow the instructions on how to activate it.
Any issues let me know 🙂
10 hours ago