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Not received new SIM card

I have not received the new SIM card tried to order 1 via app but says I’ve have been sent 1.
Tried phoning numerous times but always closed due to corona. Tried shop but closed. My phone will turn off soon what Can I do.

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Re: Not received new SIM card

Hi Mary1602, thanks for your post.

 

Sorry for any confusion around your mobile order. I'll send a PM so we can help get things cleared up. 

 

Tom 

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Re: Not received new SIM card

Hi Mary1602

Just a quick post, to check you're satisfied with the efforts of our forum team?
Regards


Lee_R

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Re: Not received new SIM card

HI 

Not yet received SIM card, and didn’t receive text advising it’s been sent. But did receive a letter from Virgin yesterday saying SIM card will stop working in 7 days. Hopefully will receive today or tomorrow.

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