Virgin Media Community

[Denis288]

Received new sim after problems using mobile data abroad, but not received text to say new sim is ready

[Nathan_B]

Hi there @Denis288, welcome to our forum and thanks for your post.

Sorry to see that you have not had a message to advise your new sim is ready to be used. I will be happy to check the status of this for you. So this can be done I will send you a PM to confirm your details.

Regards

Nathan

[Nathan_B · Accepted solution]

Thanks for confirming your information via PM @Denis288, I have ensured that this sim has been activated for you now.

Please allow up to 24 hours for this to fully complete. It would be best to do some reboots on the handset during this time. If you are still unable to use the sim after this time has passed please let us know. We will be happy to help.

Regards

Nathan

[Denis288]

Hi  Nathan

All seems to be working now, I would love to know what you did.

Wha t do l need to do next time I go abroad.

On another point whatever I enter as a password (and I’m certain of what it is) i keep getting the “oops message “ I can’t login to my mobile account, can you help with that issue

[Nathan_B]

Hi there, thanks for letting me know this is now working for you 😊

When you go abroad next time we would always recommend to reset the roaming service you wish to use via your online account here It is recommended that this is done at least 48 hours before leaving the UK. If you need any further information on roaming charges etc, this can be found in our roaming hub here.

In regards to getting your online account set up again, have you been able to access this account before? If so, what happens when you select the reset password option?

Regards

Nathan