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HedCase
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Not enough credit

I've seen this query several times for iPhones. However I have a Huawei phone (android) and I'm on pay monthly.

Particularly annoying as I'm trying to make an important call 😞

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Hollie_B
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Re: Not enough credit

Hi there @HedCase 

 

Thank you for your post. Apologies for the delay in response, we are very busy and doing everything we can to help each community member. 

 

I'm a little unsure as to what you are having trouble with. Can you expand on this for me please? 

 

Thanks, 

Hollie - Forum Team


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HedCase
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Re: Not enough credit

When I ring certain numbers from my mobile phone, example 0845 057 9000 (that's Halfords customer service number) I get a female automated voice telling me I don't have enough credit to make the call. Then giving me options to top up my phone.

I am on a pay monthly with you, not pay as you go!

When I searched for this query on Friday, I noticed there were quite a few posts complaining about this but they were all on iphones. They were given suggestions to fix this which are not relative to me as I have a huawei phone running Andriod.

Obviously there is something wrong with your network which you have not fixed despite it being complained about numerous times.

When are you going to fix this?

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Emma_C
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Re: Not enough credit

Hi HedCase, 

Sorry this is still an issue. 

Can I ask if you have a Spend Cap set on your account?

This would stop you calling certain numbers if they're chargeable for example 0845 numbers. 

This can be found on your online account. 

Let us know, if this isn't the issue then we can have a closer look 🙂

Emma_C - Forum Team
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HedCase
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Re: Not enough credit

Nobody told me about spending caps. Apparently I didn't have one set. I do now.

Pity no-one thought to mention this when I joined Virgin mobile, it would have saved all this grief.

Thank you for your help.

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enlli
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Re: Not enough credit

01527 512735 Will get you Halfords without the ridiculous 0845 number

@HedCase 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Emma_C
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Re: Not enough credit

Sorry about that, so is it all working for you now?

Emma_C - Forum Team
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