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MrrMack
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Not allowing to register for Virgin Mobile

Hi

I have received my new Virgin sim. I have obtained the PAC code from my previous provider and am attempting to transfer this across, but calling 789 (as advised) just redirects me to the online FAQ which is unhelpful.

I have attempted to register for an account to do this online, but when I try to register as a new user it asks me to answer a 'security question' which is blank and which I have not set up. When I say I don't know the answer, it tells me to call 789 again.

I understand that this is a known issue, so please could somebody get in touch?

Many thanks

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Paul_DN
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Re: Not allowing to register for Virgin Mobile

Hi MrrMack,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues registering your new sim card .

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

Regards

 

Paul

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