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csouter
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Not able to send text messages

  • Hi hope someone can help

 

For a few months now I have noticed that although I seem to receive text messages fine most of the time (not all the time) that I try to send a text (either as a reply to one someone has sent me or a new message) it fails to send.

 

I have tried everything I can think of, including checking my phone settings incase somehow I changed something, tried removing and reinserting my sim card and even tried hard resetting my phone. Nothing helps

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mark1ee
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Re: Not able to send text messages

I don't work for VM but I do work for a mobile network in the UK, have you tried sending yourself an SMS? Sounds daft I know but it does test your ability to send AND receive an SMS. 

You may need a Network Refresh or SIM update on the SIM itself and, only someone at VM can do this for you. 

Also, are you using an iPhone or Android device?

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csouter
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Re: Not able to send text messages

I can receive messages without a problem its the sending texts that don't work unfortunately 

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csouter
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Re: Not able to send text messages

I'm using a android phone (using Samsung galaxy s10+)

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mark1ee
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Re: Not able to send text messages

Did you manage to send one and receive it to yourself at all? 

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csouter
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Re: Not able to send text messages

No couldn't send one - so obviously couldn't receive it

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enlli
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Re: Not able to send text messages

Check the correct service center number is set in your message settings.

Also try a different message app. 

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csouter
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Message 8 of 10
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Re: Not able to send text messages

I assume the message service number is right already as some of my texts are being sent ok just not most of them. Although I have no idea what it should be

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csouter
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Re: Not able to send text messages

I've only got 1 text message app on my phone, was working fine before but last few month I have only been able to receive messages ok - most of the time when I try to send they fail

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enlli
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Message 10 of 10
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Re: Not able to send text messages

Text message service centre is +447458399008

If you are using the Yellow Samsung Message app download Google Messages. Much better option 

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