• 1
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

Not able to receive sms on my Samsung mobiles

I am not able to receive any SMS on my Samsung A50 mobile. I can make calls and send messages though.

It is very frustrating, I  can't receive short codes to sign up to Websites like Facebook or even apps like WhatsApp and Instagram. They all send codes to the mobile that I never receive. Also when I buy something online, I cannot receive the OTP that the bank sends for security.

I tried a sim from EE on my mobile and SMS worked fine sending and receiving.

Virgin sent me a new sim. It did the same thing (not receiving Samsung still)

I sent the mobile to Samsung to check. They said everything is fine with it.

I tried the sim on my new mobile Samsung A12. The problem stays the same.

To make this issue more weird, I put the sim in my very old mobile Samsung Galaxy Ace 2012, the sim totally worked, sending and receiving messages!!!!!

Virgin is going to send me a new SIM but I don't think this will solve any thing. 

Any advices?

0 Kudos
  • 6.54K
  • 1.04K
  • 1.81K
Very Insightful Person
Very Insightful Person
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: Not able to receive sms on my Samsung mobiles

I'm starting to detect an SMS problems with Virgin and the latest Samsung going by posts on here.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks